Sterra USA Help Center logo
Sterra USA Help Center logo

All articles

Sterra Moon Air Purifier

How long does the air purifier filter last

The filter lasts approximately 2,200 hours of use. When it’s time to replace the filter, the machine will display a red warning light. Please note that the filter is not washable and must be replaced once it has reached the end of its lifespan.

What is the air purifying coverage area for Sterra Moon?

Sterra Moon can cover up to 35m2 (Suitable for bedrooms, living rooms, or meeting rooms)

Is Sterra Moon noisy?

Sterra Moon’s wind speed can be controlled using the Control Sphere/Eye. By putting it at a low speed mode using the SmartLife App or by rolling the eye to nearly closing the sphere, Sterra Moon will operate in silent mode.

Is the filter washable?

Our air purifier filter is not washable. Once it has reached the end of its lifespan, we recommend replacing it with a new filter.

Is it normal to smell plastic when Sterra Moon is turned on?

It is normal to smell a plastic smell when the air purifier is switched on for the first time. If the air purifier emits an unpleasant smell after a long period of time, it might be due to a dusty filter or the filter plastic that hasn't been removed

I cannot find the power adapter

The power adapter is located in the machine's bottom compartment. Please click the link below to see the video on where it can be found. VIDEO: Sterra Moon Power Adapter Location Video Demonstration