We accept returns for our Sterra products purchases except Sterra Massage Chairs within a 30-day return window. The 30-day period begins on the date of delivery, as indicated by the tracking number. Once a returned unit has been received, we will ref
We are unable to provide a pre-paid return shipping label and the return postage cost will be covered by the customer.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take s