When can I expect the delivery of my order?Updated 5 months ago

Estimates Delivery Time are as follows:

• Handling Time: 1 – 3 Days ( Mon – Fri )
• Transit Time: 3 – 7 Days ( Mon – Fri )

Shipping Options and Delivery Times

At Sterra USA, we offer standard shipping as our primary shipping option.

However, please keep in mind that delivery times may vary based on your location and current demand.

To provide a better understanding, here are estimated delivery times for some regions:

Please note that these delivery times are approximate and may vary due to factors beyond our control, such as customs clearance and regional postal services.

Order Cut Off Time: 5PM 

Tracking Your Order: You will receive a confirmation email with a tracking number once your order is on its way. You can use this tracking number to follow your package's journey.

Order Delays

While we make every effort to ensure your order is delivered on time, please be aware that delays may occur due to unforeseen circumstances, such as extreme weather conditions or other external factors. If your order is significantly delayed, please contact our customer support team for assistance by sending an email at [email protected].

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Secure Delivery Address 

Sterra USA recommends customers provide a secure delivery address, for example your home or place of employment. Sterra USA is not responsible for packages lost or stolen due to unsafe delivery addresses.