STEP 1: Do a powercycle by turning the air purifier off and then turning it on again.STEP 2: Try putting the air purifier in a different location and a different power socketSTEP 3. Turn the unit off and on again. If the issue persists, please take
STEP 1: Ensure that the air purifier's power cord is plugged into the power socket and switched onSTEP 2: Check to Ensure that the main power socket/fuse is workingSTEP 3: Ensure that the filter indicator is not flashing. If issue persists, please s
STEP 1: Ensure that there is no dust on the filter's outer surface and that the filter maintenance/cleaning was done regularlySTEP 2: Ensure that there is no foreign object that is blocking the air inlet/outlet
1. It is normal for the air purifier to emit a plastic smell when used for the first few times, please monitor for at least a week2. The air purifier will emit an unpleasant smell if the filter is dusty. Need to clean the filter and air purifier surf
IF USING THE SMART LIFE APPSTEP 1: Connect the device with the app to easily determine the filter hours cycle countSTEP 2 Check how long the product has been usedSTEP 3. If used for more than 2,200 hours, then need to change the filtersSTEP 4: If use
STEP 1: If used 24/7, check if the body is warm. If the body is warm, turn it off and let it rest for at least 2 hours. STEP 2. If the filter light is red, make sure that the filter cover is fitted properly. STEP 3: Try using a different power socke
STEP 1: Check if the customer removed the plastic cover of the filter, if not, need to removeSTEP 2: Do a visual check whether any foreign objects/insects are stuck inside STEP 3. Remove the filter and turn it upside down, shake it to see if any fore
STEP 1: Do a powercycle by turning the air purifier off for 15 seconds, and then turning it on again.STEP 2: Try putting the air purifier in a different location and a different power socketSTEP 3. Turn the unit off and on again. If the issue persis
Please take a video (30 seconds to 1 minute) clearly showing the damage to the adapter. Once done, please get in touch with our customer support team at [email protected] and send the video for further help. We are here to assist you in resolving
Your satisfaction is guaranteed within 30 days from delivery. Please take a video (30 seconds to 1 minute) clearly showing the defects. Once done, please get in touch with our customer support team at [email protected] and send the video for furth