Sterra Breeze Pro Air Purifier
My air purifier is too loud
STEP 1: If the position is uneven or the filter packaging has not been removed, there will be noise from the machine. STEP 2: If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the entire back of the air purifier. On
My air purifier's filter indicator light flashes
STEP 1: Check to see if there are foreign objects blocking the air outlet/inlet. STEP 2: Verify if the filter was replaced according to the filter prompt indicator.
My air purifier's filter indicator is always on lit
This happens when the filter is not inserted properly. To fix the problem, do the following:. STEP 1: Check the filter if it's inserted correctly. STEP 2: Remove the filter and try installing it again.
My air purifier's indicator light is off
STEP 1: Check whether the power cord is connected properly,. STEP 2: If the issue persists, please take a video (30 seconds to 1 minute) clearly showing the entire back of the air purifier. Once done, please get in touch with our customer support te